Discreet IT for businesses that cannot afford a bad day
8 hours of people. 24 hours of watching.
IT support for businesses of 10 to 50 people, wherever they are. A real person answers the helpdesk in office hours, and Huntress's security team watches your devices the rest of the time. Clear rules on what the helpdesk covers keep it quick for everyone.
Your platform
Built around how you already work
Microsoft 365
Huntress watches your sign-ins for the signs of a stolen account, such as a login from another country minutes after one in London, or a new email rule that quietly forwards your mail. We also turn on BitLocker on Windows laptops and manage their updates.
Guide price £95 to £125 per user, per month
Enquire about Microsoft 365Google Workspace
Our security work focuses on the computers themselves: malware, bad browser extensions and stolen session cookies. We encrypt Macs with FileVault, manage their updates and install Chrome and your business apps for you.
Guide price £85 to £110 per user, per month
Enquire about Google WorkspaceCoverage
What's covered, and when
A normal weekday, UK time. We run it on NinjaOne and Huntress, and you never have to open either of them.
Helpdesk
Email, Monday to Friday, 9am to 5pm UK time. Phone too on Secure and Elite.
Monitoring and updates
Every laptop and Mac checked and patched, day and night.
Threat detection
Huntress's analysts look into anything suspicious, at any hour.
Worldwide
London base. Clients anywhere.
Everything runs remotely. A laptop in Holland gets the same monitoring, updates and protection as one in London, and monitoring and threat detection never wait for office hours. If your team is spread across several countries, tell us where and we'll agree helpdesk cover that suits you.
Field report
What we send you
Updates, threats and devices on one page, in plain English. This is an example, not a real client.
- Laptop flagged by Huntress and isolated
- Windows and Chrome updates installed on 22 devices
- New starter set up and ready
- Leaver's laptop wiped, access removed
Choose your clearance level
What it costs
We charge per person, per month. A laptop and a phone cost the same as a laptop on its own.
Essential
- Monitoring and updates
- Email helpdesk, 9am to 5pm, Mon to Fri
- Around 1 support request per user, per month, shared across your company
- Two named contacts raise requests for your team
- We aim to reply the next working day
- Monthly report, sent automatically
Secure
- Everything in Essential
- 24/7 threat detection through Huntress
- Infected devices cut off from your network
- Microsoft 365 sign-in monitoring
- Email and phone helpdesk, 9am to 5pm, Mon to Fri
- Around 1.5 support requests per user, per month, shared across your company
- We aim to reply the same working day
- A small monthly allowance for project work
Elite
- Everything in Secure
- Custom app packaging and silent installs
- Automatic joiner and leaver set-up
- Around 2 support requests per user, per month, shared across your company
- Priority queue: we aim to reply within 4 working hours
- A larger monthly allowance for project work
These are guide prices. You get a fixed quote after your IT Health Review. Reply times are targets, not guarantees. We look at support over three months, so a busy month is never a problem on its own. The allowance and any extra credits cover work outside everyday support, such as an office move or a migration, and we'll show you exactly what each credit buys before you commit. How credits work.
Helpdesk
How the helpdesk works
There is one of us, so we keep the helpdesk simple. That way your real problems get fixed fast.
Everyday support
- Sign-in problems and password resets
- A slow, frozen or misbehaving work laptop
- Installing approved business software
- Email, calendar and shared drive problems
- Work printer and office Wi-Fi basics
- New starter and leaver requests (give us two working days)
Projects and extras
- Office moves, migrations and new set-ups
- Training, such as how to use Excel or Zoom
- Personal devices, home Wi-Fi and personal printers
- Support for other companies' software, which we raise with the supplier
- Buying or repairing hardware
- Requests that continue well past your monthly allowance, agreed with you first
Keep it quick
- Email
enquiries@824elite.com, one problem per email - Tell us what you see, what you tried and which device it is
- Your one or two named contacts raise requests, so your team does not all email us at once
- Essential is by email. On Secure and Elite you can also ring, but only if you cannot work at all or you think you have been hacked
- If a request is really a project, we say so and send a quote
Try this first
- Restart the laptop: it fixes more than you would expect
- Try another website or another device to see whether it is the internet or just one app
- Use the password reset link on the sign-in page
- Check the printer is on, has paper and is on the office Wi-Fi
- Still stuck? Email us with the device name, what you see and what you tried
Your monthly allowance. Each plan includes a pool of support requests for the whole company, worked out from your headcount, so a 20-person firm on Essential has around 20 a month and on Secure around 30. Need more for a busy month, such as a new office or a system change? Add a block of extra requests using credits, agreed in advance. A request is one problem raised by email. Support is for the work devices and accounts we manage.
Busy months are fine. We look at your support over a rolling three months, not month by month. A busy month after a couple of quiet ones is exactly what the allowance is for, and we won't raise it.
If you are regularly over. We never cut you off. We tell you, look for the cause (often one faulty laptop or one confusing app) and fix it. If the extra requests continue, we agree with you in advance whether to cover them with credits.
Project credits
How project work is planned and paid for
Everyday support is in your plan. Bigger jobs, like a migration or an office move, are planned in credits, so you can see how much time and what resources each one needs before it starts.
1. We scope it
We agree what the project is, what is included and what is not.
2. We quote in credits
Each phase gets a number of credits. 1 credit is 1 hour of engineer time.
3. You approve
No credits are used until you say yes, and we book the dates with you.
4. You see the balance
We tell you what was used on each phase, and warn you before a project goes over.
| What the project uses | How it is counted |
|---|---|
| Engineer time in working hours | 1 credit per hour |
| Evenings, weekends or urgent work | 1.5 credits per hour, agreed in advance |
| Hardware, licences and other suppliers | Not credits: passed on at cost, with no mark-up shown on your quote |
| Everyday support | No credits: included in your plan |
| Extra support requests in a busy month | A block of credits, agreed in advance |
| Example project | Rough size |
|---|---|
| Short training session for a team | About 1 to 2 credits |
| New shared drive and groups structure | About 1 to 3 credits |
| Moving a small office and reconnecting the team | About 4 to 8 credits |
| Migrating a team to Microsoft 365 or Google Workspace | Quoted in credits, phase by phase |
Secure and Elite plans include a monthly allowance of credits, shown in your quote. Unused credits carry over to the next month, up to half of a month's allowance, so you don't lose time you've already paid for. Extra credits are bought in blocks. Job sizes are rough guides, and we confirm the number of credits in writing before any work that uses them.
Someone is always looking.
Huntress runs a security operations team 24 hours a day. When something suspicious appears on one of your devices, their analysts investigate and send us the details. We sort it out with you and explain what happened in plain English. If a machine looks like it has been taken over, we can cut it off from your network straight away.
Fortunately, they work for you.
Onboarding
New starters and leavers
We build a standard set-up for your company once: the apps, the settings and the security. After that, every joiner gets the same thing, in any country.
Before day one
You tell us the role. We prepare the account and arrange the laptop.
Day one
They sign in and their apps and settings install in the background.
Every evening
Chrome, Zoom, Adobe and your other apps are updated while nobody is working.
When they leave
We remove their access and wipe the device.
Compliance
Cyber Essentials and cyber insurance
Insurers and Cyber Essentials ask for much the same things. Here is what we do for each.
| They ask about | What we do |
|---|---|
| Software updates | Patch schedules on every device, with reports showing what was installed. |
| Malware protection | Managed detection and response on each device. |
| Device encryption | BitLocker and FileVault turned on and checked. |
| Multi-factor sign-in | Set up and reviewed in your Microsoft 365 or Google admin settings. |
| List of devices | An up-to-date inventory of every managed device and its software. |
| Spotting incidents | Threats investigated by Huntress and passed to us to deal with. |
This helps you meet the usual requirements. Cyber Essentials certification is decided by your certification body, and cover is decided by your insurer.
Debrief
“Reliable, proactive and quick to make an impact. 8/24 Elite IT Services took the stress out of our IT and immediately improved how we engage with customers and book in jobs.”
Honest Movers Ltd
Your briefing
Book your free IT Health Review
Send us a short brief: your company name, how many people you have, where they are and whether you use Microsoft 365 or Google Workspace. We'll reply with times for a call.
enquiries@824elite.com